When will I get my product?
- Our processing time before an order is shipped out is 24 hours, excluding public holidays! You will receive a confirmation email when your order is shipped.
- You can track orders using your order id or tracking id sent to you via email once the product is dispatched.
What is the expected delivery time for an order?
- Delivery In Metros*: 2 - 5 working days
- Rest of India*: 4 - 7 working days
Do you have a same-day delivery service?Same-day delivery is currently only for Delhi orders at an extra cost borne by the customer. You can reach out to our customer support on WhatsApp at +91 9811733404 before 4 pm (except Public Holidays) to get a quote for the same. Once the delivery charges are accepted by you, we’ll have your parcel delivered the same day.
What are the shipping methods used by us?
We ship our products through global shipping experts like Shiprocket & Dehlivery.
- Free shipping across India.
What are the payment options available?
The options available for payment :
Cash On Delivery
How do I cancel my order?If you intend to cancel your order, please reach out to customer support by submitting your request via the "contact us" form with your order ID. If your order is not dispatched from our warehouse, only then we will be able to cancel the order the same day.Unfortunately, if you intend to cancel your order after the product has been dispatched from our warehouse, you will have to wait for 24 to 48hrs before we can cancel the same. Once the online tracking information updates confirming that your order is being returned to us will, We will proceed to cancel your order. Once your order has been canceled we will initiate the refund immediately. Kindly allow 3-5 business days for the refund to reflect in your account. Reimbursement of funds will be allocated back to the original form of payment used for the purchase.
How do i return ?
Returns/Exchanges are accepted within 5 days of receiving the shipment, in unused condition, along with the original tags, packaging and the original invoice.
*Note : Mail us at email@example.com for a return/exchange request mentioning the reason for return/exchange
Are there any charges for return?
No, all returns are free of cost.
Our partner courier company will collect the package for return. Please ensure that the returns are securely packaged to avoid any damage of goods in transit. If found damaged, the goods will not be replaced or refunded.
Once we receive the package, Our team will determine if it is fit for replacement or refunds and send you a mail informing you of the same. If deemed fit for return, we will replace the returned items (subject to availability), free of cost or else refund you for the cost of the goods, to the credit/debit card used to make the purchase. If you have used the Cash-on-delivery option to make the payment, we will transfer the refunded amount to your bank account. Alternatively, we can even offer a gift card in return of the product.
Why will my return be rejected?
If Item received has not been sent back with all its original packaging and in perfect condition.
How soon will I get my Refund/Exchange?
Processing and closing of an exchange/refund issue may take up to 10 business days after the return item has been delivered and inspected by us.
*Note : All Items purchased under discount are not eligible for any return, all sales are final. Custom orders can not be exchanged/returned.
Each design was handpicked and all raw material sourced after a planned hunt is what the co-founders knew was needed to ensure the utmost comfort for an everyday Dance/Fitness/Yoga session. An attire for working out at the Gym, wear it casually outside or just being YOUR KWAYZEE self! It serves you all.